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Loan Category
  • LEVEL 1

    Queries, Request or Complaint Redressal

      Reaching out for the first time, connect with us using the below channels:

    • Live Chat: Click here to Raise a Query / Request / Complaint by selecting specific Product & Issue type
    • Call: Click here to know our Call Center numbers
    • Branch / Loan Centre: Click here to locate our Branch / Loan Centers
  • LEVEL 2

    Write to the Nodal Officer

      If you are not satisfied with the LEVEL 1 response you can connect with our Nodal Officer using the below channels:

    • Email: Click here to send an email to our Nodal Officer
    • Letter: Click here to download the Grievance Form and send it to the address mentioned on it
    • For Branch related complaints you can write to Circle Nodal Officer. Click here to get the details of Circle Nodal officer

    Please keep your Service Request Number handy.

  • LEVEL 3

    Write to the Principal Nodal Officer

      If you are not satisfied with the LEVEL 2 response, you can connect with our Principal Nodal Officer using the below chanels:

    • Email: Click here to send an email to our Principal Nodal Officer
    • Letter: Click here to download the Grievance Form and send it to the address mentioned on it

Please note that for security reasons, emails received from un-registered email IDs will not be responded to. If you are not an Axis Bank customer, you can get a Service Request Number only by calling us on our toll-free numbers.

    Note

  1. If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions
    Click here to read the Banking Ombudsman Scheme 2006.
  2. Click here to download the notice regarding use of unacceptable language.
  3. Click here Resolution timeframe of complaints is governed as per the Bank's Grievance Redressal Policy
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