Multi-Currency Forex Card - FAQs

It is a prepaid card which can be loaded with multiple currencies on a single card.

Currently the following currencies are available on Multi-Currency Forex Card:USD, EUR, GBP, SGD, AUD, CAD, SEK, JPY, CHF, AED, SAR, THB, HKD, DKK,NZD and ZAR .

You don't need an account relationship with Axis Bank to purchase a Multi-Currency Forex Card . Simply walk into any Axis Bank Branch and purchase a Multi-Currency Forex Card over the counter.

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The usage of your Multi-Currency Forex Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations. The amount loaded or reloaded on a card should be done as per the foreign Exchange Management Act, 1999 and prevailing RBI regulations in force.

Contactless Multi-Currency Forex Card is a fast and convenient way to pay for every day purchases. It has a secure, contactless chip technology designed to help you spend less time at the cash counter and give you the freedom to do the things that matter the most to you. This card is powered by payWave technology supported by VISA which allows you to pay by simply waving your card.

You are advised to:

• You can commence the usage of the card once the same is activated. The card activation takes one business day provided all documents required for regulatory due diligence are successfully verified.
• Ensure that you receive the PIN and sign on the signature panel at the back of the card
• Change the PIN and check the balance on the card at any Axis Bank ATM before your departure from the country

Your PIN (Personal Identification Number) is a unique 4 digit secure number assigned to your card and known only to you. This PIN can be changed (only) at any Axis Bank ATM in India.

The card gets blocked for use at ATMs, if the card has been used with the wrong ATM PIN more than 3 times. This is for your own security and to prevent any fraudulent use on the card. If you have forgotten your PIN, you may write to us or call the 24- hour helpline + 040 67174100 for generation of a new PIN. Click here to send an email

Yes, Multi-Currency Forex Card can be swiped directly for payments at merchant establishments that accept VISA/MasterCard.

No, there is no transaction fee incurred for swiping your card for payments at merchant establishments.

All ATMs overseas displaying the VISA/MasterCard symbol will accept your Axis Bank Multi-Currency Forex Card . There are over 2 Million ATMs worldwide. For a comprehensive list of all VISA accepting ATMs click here. For locating a MasterCard accepting ATM click here

All ATMs overseas displaying the VISA/MasterCard symbol will accept your Axis Bank Multi-Currency Forex Card . There are over 2 Million ATMs worldwide. For a comprehensive list of all VISA accepting ATMs click here.

For locating a MasterCard accepting ATM click here

You can use the card to pay your hotel bills at the time of check-out. However, please avoid using your card for checking-in (pre-authorisation) at hotels. If you choose to use your card at the time of check in, the funds on your card will be blocked till such time that the bills is finally settled. To prevent blocking of funds please make sure that all the test swipes are cancelled.

If you have already settled your bill through another mode, please request the hotel to send a scanned copy of the Authorisation Cancellation letter on the letterhead of the hotels settlement Bank or on the hotels letterhead to us via E-mail. Further, the hotel should state that you have settled this bill through some other mode and they don't need the authorisation taken any more.

If you have already checked out from the hotel and unable to provide the letter, you may provide us with the copy of the final paid bill which contains the check-in and check-out dates and mode of payment.

If the hotel claims that the transaction was declined at their end then you should request the Hotel to send us scanned copy of the letter through email stating that you have settled this bill through some other mode and they will not be raising any claims against your card from us.

You can access the Internet banking module, iConnect for keeping a track of your balances and the transactions done on your card. The Internet banking user id is mentioned on the sticker placed on the welcome kit. The password is enclosed in the welcome kit in a sealed envelope for security reasons. You can visit the web-site http://www.axisbank.com. Select the "Logon to net Banking" section on the top left hand side to access the service.

In case of loss of card, ATM PIN or the Internet banking password, you are requested to write to us or call the 24- hour helpline + 040 67174100Click here to send an email

The SMS alert facility does not start automatically. You shall be prompted to opt for the SMS alert facility at the time of procuring the Card.

If the transaction is done in base currency (currency with which the card was loaded) , there is no exchange rate applicable. However, for transactions other than the base currency, exchange rates / conversion rates from the base currency to the local currency would be applicable as per fine rates applied by VISA/MasterCard. Currency conversion is done automatically in an international online environment by VISA/MasterCard.

In certain countries, the acquiring banks may choose to activate the feature of "Dynamic Currency Conversion" on their ATMs and POS Machine network. As per this facility, the ATM/POS machine identifies the Multi-Currency Forex Card as a card issued from a foreign country and prompts the customer to transact in their "home currency"(in case of Indians, this would be Indian Rupees) . If a customer selects the "home currency/INR" option, the same transaction will be declined thereby saving the additional cross-currency charges which are levied by the acquiring bank(the bank that runs the ATM/POS machine) .

Usage of the Multi-Currency Forex Card needs to be in accordance with the Exchange Control Regulation of Reserve Bank of India and the applicable laws in force from time to time, in particular and without information, the Foreign Exchange Management Act, 1999. Also, note that the card is not to be used for margin payments being made for online forex trading transactions.

To register your E-mail Id you may contact any of our 24 x 7 International Toll free numbers or the India paid number.

You may check your account balance through below mentioned channels:

• Internet Banking
• Axis Mobile Application
• Type TCCBAL(Space)(Last four digits of the card) or MCCBAL(Space)(Last four digits of the card) & SMS on 5676782(from India) or +91 9717000002(from Abroad).
• By calling us on our toll free numbers.

You would receive an SMS confirmation as soon as your card is loaded/reloaded. It is advisable to check the balance on the card at any Axis Bank ATM before your departure from the country. You can also check your balance on our website using the login id and password provided for internet banking.

In case you have exhausted the funds on the card, you can reload your card with additional funds. The easiest way to do this is to contact the Axis Bank Branch where you bought it from.

Yes,you can reload your Forex Card via Axis Mobile.You may leave a signed copy of the reload form and authorisation with your family. Your family member can approach Axis Bank Branch with the Reload form. On submission of the documents and receipt of the payment, the card would be reloaded.

This is a paid service provided by VISA. Axis Bank Travel Currency Cardholders can receive assistance from VISA Global Customer Assistance Service, 24 hours a day, 7 days a week.

GCAS can be used for lost/stolen card reporting, emergency cash assistance, emergency card replacement or miscellaneous information that the customer may require overseas.

These services are available at the following toll free numbers:

• Australia: 1-800-450346
• Canada: 1-866-639-1911
• France: 0800-904349
• Germany: 08001822891
• Hong Kong: 800-900-782
• Japan: 00531-44-002
• Singapore: 800-4481-250
• United Kingdom: 0800-169-5189
• United States: 1-866-765-9644

In case the customers are travelling in any other part of the world, they may avail of these services by placing a collect call to 61-2-92513704.

The services are charged as follows:

• Miscellaneous Customer Service Inquiries : US $ 5 per inquiry
• Lost/Stolen Card reporting : US $ 35 per card
• Emergency Card Replacement/ Emergency Cash Assistance : US $ 175

We offer complimentary insurance cover to safe guard you from any fraudulent usage on your Travel Currency Card:

• Lost/stolen/counterfeit cards the insurance cover is upto INR 1,50,000. ATM Withdrawal in case of lost or stolen card is not covered under the current policy.
• ATM assault and robbery, the insurance cover is upto INR 60,000/- including the expense incurred towards medical treatment .

Please note: An FIR is mandatory for ATM assault and robbery claim.

Period of coverage:

• For Lost card
  • Pre-reporting - 38 days
  • Post-reporting - 3 days

• For Counterfeit / Skimmed card
  • Pre-reporting - 38 days
  • Post-reporting - 3 days
• Claim should be reported by card holder to Bank within 3 days from the date of receipt of statement/knowing on fraud transaction where in the alleged lost card transaction/online/fraud transaction/counterfeit is happened.

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In case you have a dispute on any specific transaction, you are requested to provide the details of the transaction via email for doing the needful. Click here to send an email.

You can call the 24- hour helpline + 040 67174100 or send an email to email helpdesk to report a lost or stolen card. Our Customer Service executives will immediately block the lost card and prevent it from further use and arrange to send you a replacement card within 2 working days. It is important to note that a lost card report will be taken only after verification of your mother's maiden name, date of birth, passport no etc.. Click here to send an email

All customer service channels will be able to assist you with your query only if your card is activated. The Card activation takes one business day provided all documents required for regulatory due diligence received from the customer are successfully verified.

To contact customer service channels you may click here to write to us or call the 24- hour helpline + 91 40 67174100 or visit any nearest Axis Bank Branch for assistance.

Alternatively you may log in to Internet Banking or Axis Mobile Application to view your card details.

The Card can be encashed only after your return to India. Furthermore, the last transaction done on the card should be more than 10 days prior to the date of encashment.

For refund of the residual or unutilised balances you can approach any of the branch of the Bank irrespective of where the card was issued.

You need to complete the refund form and submit a copy of your passport along with the form.

In case you want to encash the entire unspent amount on the card, you need to visit the nearest Axis Bank Branch.

If your card has expired before all funds have been utilised, you can contact any Axis Bank branch for refund of the un-utilised balance, or apply for replacement card to continue to access the remaining funds for payment through the card in future.

No, inorder to withdraw 400 USD from the ATM, anyone of the wallets should have an amount equivalent to 400 USD including the amount to cover the withdrawal and cross currency charges

No

No, however they may show a message indicating that the transaction will be initiated in USD along with the exchange rate used and a with a choice given to the customer to proceed or cancel.

The same should reflect in the charge slip received while doing the transaction.