Internet Banking

• To login to internet banking, you need the login id which is the same as your 9-digit Customer ID (mentioned on the welcome letter and printed on your cheque book), along with your login password.
• You can also obtain your Customer ID by sending an SMS CUSTID to +919717000002
• As an NRI customer, you can also login with KYC credentials.
• To login for the first time, click here
• In case you have forgotten your password click on "Forgot Password" link on the login page and generate your password online.
• If you want to generate your password now, please click here.
• In case any assistance is required, call our 24x7 Phone Banking numbers or write to nri.services@axisbank.com

• Download the Axis Bank Internet Banking form. (It is also available at your nearest branch)
• Fill your account details.
• Read the instructions overleaf before signing.
• The form must be signed by all account holders.
• Submit the form to any of our branch offices.
• While submitting the form at the branch, register your mobile number for Internet Banking (Netsecure), in case it's not registered. (This 2nd factor authentication ensures that you enjoy an additional security layer for all your important online transactions like fund transfer, bill payment, mobile recharge etc.)
• You can also register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM. (Refer steps below for more information).
• Axis Bank shall send you the passwords by mail.
• Post receiving the passwords log in to Internet Banking.
• You will see a message asking you to register for Netsecure (2nd factor authentication)
• Choose the mode you want to opt.
• Enter your mobile number and submit. (Please enter the same mobile number that you have registered earlier for Internet Banking).
• Your registration is now complete.
• Start transacting and enjoy all services of Axis Bank Internet Banking.

Log on to Internet Banking

• If you see a message stating that your access to Internet Banking is currently a View Only access and asking you to register for fund transfer then follow the steps below:
  • Visit your nearest Axis Bank ATM and register for Netsecure (Refer steps below for more information).
  • Re-login to Internet Banking.
  • You will see a message asking you to register for Netsecure (2nd factor authentication). Click there to register for Netsecure.
  • Choose the mode you want to opt for.
  • Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier).
  • Your registration is now complete.
  • Start transacting and enjoy all services of Axis Bank Internet Banking.
• If you see a message asking you to register for Netsecure (2nd factor authentication) then follow the steps below:
  • Click on register for Netsecure on the post login page.
  • Choose the mode you want to opt.
  • Enter your mobile number and submit.
  • Your registration is now complete.
  • In case while entering the mobile no. you get the message "Mobile no. not registered or does not match" then register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM (Refer steps below for more information).
  • Your registration is now complete.
  • Start transacting and enjoy all services of Axis Bank Internet Banking.

• Visit your nearest Axis Bank ATM
• Select Registrations
• Select Netsecure
• Enter your mobile number and confirm it.
• You will get an SMS confirming your registration.
• Alternatively you can also visit our nearest branch and register your mobile number for Internet Banking (Netsecure)

• To register for NETSECURE with SMS, you must first ensure that your mobile number is registered with the Bank.
• If you currently receive SMS Alerts from us on your mobile, it means that your mobile number is registered with the Bank. If not, please visit your nearest Axis Bank ATM or Branch to register your mobile number.
• Once you have ensured that your mobile number is registered with us, log in to Axis Bank Internet Banking and choose "NETSECURE with SMS" option on the registration page. Your NETSECURE registration is now complete.

• You can generate Netsecure code using the 1-Touch device.
• NETSECURE 1-Touch is a small device that generates a unique NETSECURE Code (a single usage password) every time a button on it is pressed and held.
• This NETSECURE Code will have to be entered in addition to your login ID and password to login to Axis Bank Internet Banking.
• Please note that you will be charged a one-time fee of Rs 1000 for the device, which is non-refundable.

View Demo on Netsecure with 1-Touch. Click here for a demo.

You can generate Netsecure code using Mobile Netsecure App

How to Register

• You need to have mobile phone with Android or IOS.
• Resident customers must ensure that their mobile no. is registered with Axis Bank.
• NRI customers must ensure that their email id is registered with Axis Bank.
• While login to Internet Banking you would get the option to choose Netsecure with SMS or Netsecure with Mobitoken, select “Netsecure with Mobile App” option on the registration page.
• Existing NetSecure Users can switch to “NetSecure with Mobile App” using the switch Netsecure option by logging into Internet Banking ->Services->Other Services.
• Install the “Axis Netsecure” app from the app store on your device,
• Follow the steps on Internet Banking to complete the registration process

Use the right devices

You need to have mobile phone with Android version 4.3 and above or Iphone with iOS Version 6 and above to use Netsecure with Mobile App.

Carry out transactions carefully

• Five consecutive unsuccessful attempts to enter Netsecure code will disable your Netsecure code for the day.
• You will be able to access your account but will not be able to do any transaction which requires you to enter Netsecure code for validation.
• Netsecure will be enabled automatically after 24 hours.

Switch from Web Pin to Mobile App

• NetSecure with WebPin has been disabled for all users from 15th September 2015.
• Existing webpin users will have to login to Internet Banking and register for “Netsecure with Mobile App” upon login.

Get your activation code

• Please note that the activation code is sent on the email id and mobile number registered with the Bank.
• In case you have not received the activation code email, please check your email SPAM folder.

Troubleshoot activation issues

If you have a problem during activation, it could be because of any of the following reasons

• Your data connectivity is switched off. Please check the data connectivity of your device and retry.
• You are entering wrong activation code or your activation code has expired. In case the activation code has expired, you can retry app registration with a new serial no. in the app. The activation code will be valid for 15 minutes.
• Your Verification SMS was not successfully sent. Please check your SIM Card validity and ensure that the verification sms is sent successfully before proceeding to the next step in the app registration.
• In case of Token Verification failure for reasons other than above, please retry to register with a new serial no. on the app after some time. You can click on the top right menu button of the app and click “Get New S/N” for the new serial no.

• You can generate Netsecure code using Display Debit Card.
• To know more, click here.