Axis Mobile Banking App FAQs

An existing Axis Bank customer with a savings/current account registered with either Internet banking or having an ATM cum Debit Card along with mobile number registered for SMS Banking can avail the mobile banking facility.

Standalone Credit Card customers can also use this app. Please ensure you have a GPRS supported handset with an active GPRS connection.

Axis Mobile is supported on all handsets with the following Operating Systems:

Iphone/iOS 3.2 onwards

Android 2.3 onwards

Customers with handsets other than mentioned above may use the WEB version of mobile banking by visiting m.axisbank.co.in

You can register for the application either through Internet Banking or through Debit Card credentials. If you have registered on the mobile web version already, you can register using the Mobile Web options on the registration screen.

If you are a standalone credit card customer, you can use the credit card details.

After completing first level registration, to use any feature on Axis Mobile application, authenticate using your Debit Card credentials. Enter the following details of your Active* Debit Card:

Card number

Card Expiry

ATM PIN

*Activate your Debit Card by making any transaction at Axis Bank ATM or at least one financial transaction (Cash Withdrawal) at a non Axis ATM.

Enter your debit card details such as card number, card expiry, and 4 digit card PIN.

Once you enter the credit card details, Axis MB registration process generates a security code which is sent via SMS. Once security code is confirmed, the MPIN screen is displayed which allows the customer to set his 6 digit MPIN.

As the MPIN is set, you will be directed to the Terms and Conditions screen.

After accepting T&Cs, you need to activate the application by clicking on the “Activate” button.

The application checks whether the Mobile number with which the customer is registering is present in the SIM CARD.

Once the validations are complete, the application gets installed on the mobile phone.

Yes, the 91 code is editable and can be modified as per requirement.

I have registered my number using a secure channel but still unable to register.

In case you have just registered the number using a secure channel, please wait for 24 hours before trying to register again. In case it has been more than 24 hours, please contact our customer care centre

To activate Axis Mobile, you need to register your primary account linked to the debit card for SMS Banking.

You can register your mobile number by visiting the nearest ATM or branch.

This can be done by following a few simple steps explained below:

Enter the Internet Banking Login (Customer ID) and Password

Enter the mobile number registered for the particular account

Axis MB registration processes generate the security code which is sent via SMS.

Once the security code is confirmed, the MPIN screen is displayed which allows the customer to set his own 6 digit MPIN.

Once you set the MPIN, please accept the terms and conditions for using Axis Mobile

Post acceptance, the registration process is complete and you can log in again.

This can be done by following a few simple steps explained below:

Enter your mobile number registered for the particular account.

Axis MB registration processes generate the Security code which is sent via SMS.

Once the security code is confirmed, the customer enters the debit card details such as card no, card expiry, ATM PIN.

The MPIN screen is displayed which allows the customer to set his own 6 digit MPIN.

Once you set the MPIN, please accept the terms and conditions for using Axis Mobile

Post acceptance, the registration process is completed and you can log in again.

In case you change your handset, you need to download the application again. An activation code would be sent to the registered number to ensure security.

In case you change your mobile number, please register it through Axis Bank ATM or Branch and then install the application for the new number.

Click on the Savings/Current Accounts tab and select the account you wish to personalise. Click on the grey area on the top that displays the balance.

Tap on the image icon and select the picture you want from your photo gallery. You can also click an image instantly.

You can view the following deposit details:

Maturity amount,

Currency,

Deposit Holder Name,

Deposit/Installation amount,

Open Date,

Closed date,

Ledger Balance.

You can apply for EMI conversion through mobile banking by using three easy options.

Option 1: In the 3 bar side menu – Service – Credit Cards – Convert to EMI – Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.

Option 2: Accounts – Credit Card – Convert to EMI - Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.

Through Block & Replace your current Debit Card will be blocked and replaced with a new Chip Debit Card. The replaced debit card will be enabled for use for domestic and international transactions including E-Commerce. You will not be able to use your blocked debit card for any future transactions.

For NRO customers the replacement debit card will be restricted only for domestic usage.

There are 4 kinds of billers which you can add in the application:-

1. Adhoc - You can make any amount of payment at any point of time, the same can be scheduled to a later date.

2. Presentment - The bill will be generated on a specific date, the same can only be paid on the due date and cannot be scheduled to a later date.

3. Presentment and Partial Pay - The bill will get generated on a specific date, the same can only be paid on the due date and can’t be scheduled to a later date. Here additional feature is that you can select the partial pay option for that biller where you can make payment greater than or less than the bill amount.

4. Auto pay option - This functionality will only be present for Presentment and payment type billers.

1. Pay Bills – To billers who are already added
   1. Presented Bills
3. Fund Transfer - To beneficiaries who are already added
   1. Transfer within your Account
   2. Transfer within Axis Account
   3. Transfer to other Account
   4. Mobile Payee (P2P)
   5. Mobile Payee (P2M)
4. Credit Account
   1. Pay Last Bill (pay now/ pay later)
5. Post Login Recharge - To beneficiaries who are already added
   1. Billpay
6. Open/Close FD/RD

The above list of transactions includes only those which require authentication. Transactions like balance check and mini statement do NOT require any authentication and are not included in the list.

1. Login to Axis Mobile app

2. Beneficiary Addition (Funds Transfer/ Pay Bill/ Mobile Recharge)

3. Mobile Recharge on the pre-login screen

After successful registration you could have:

(i) Deleted and Reinstalled Axis Mobile app (OR)

(ii) De-registered and Re-registered Axis Mobile app (OR)

(iii) Changed your MPIN

If you have performed any one of the above mentioned actions, you need to register again for Touch ID for Axis Mobile.

Follow these steps to unlock your app.

1. Enter Internet Banking/ Debit Card/ Credit Card credentials

2. Enter the registered mobile number

3. Enter the OTP received

4. Set MPIN

You can follow below mentioned steps if you are a registered customer:

Click on Scan & Pay icon on Axis Bank Mobile App.

Click on Pay with mVisa and scan the QR code.

Confirm the transaction details and enter MPIN for authentication.

Select card for payment.

Click on checkbox next to “I Agree”, towards terms and conditions mentioned in the link.

Click on continue, and enter the MPIN for transaction authentication.

Transaction confirmation will be displayed on your screen.

If you are not registered for Pay with mVisa, please follow below steps:

Click on Scan & Pay icon on Axis Bank Mobile App.

Click on Pay with mVisa, scan the QR code and enter your MPIN.

Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with Pay with mVisa.

Click on confirm and enter MPIN to complete the registration.

Alternatively, you can register for Pay with mVisa by following the steps below:

Login >> Menu icon >> My controls >> Pay with mVisa

Please follow below steps to deregister a card for Pay with mVisa:

Login to your Mobile Banking Application using your mPIN.

Go to the menu icon available on the left side of the home page.

Click on Services option.

Click on mVisa.

Click on Manage/Deregister Cards.

Select the cards to be deregistered.

Click on Deregister Cards tab to deregister all the cards selected.

Please follow below steps to check your past Pay with mVisa transactions:

Login to your Mobile Banking Application using your mPIN.

Go to the menu icon available on the left side of the home page.

Click on Services option.

Click on mVisa.

Click on past 10 transactions.

You will now see the details of your last 10 transactions using mVisa.

Insta Services helps you raise service requests through your mobile phone without visiting a branch. You just need to attach documentary proof (if required) while submitting the request and we will process your request upon scrutiny.

Also, a request number is instantly generated and you can use it as reference for future communication.

No, you do not need to download a separate application. Insta Services facility is a part of Axis Mobile App. The 'Insta Services' facility is compatible for iphones & Android phones.

In case, you do not have Axis Mobile App:

(i) Axis Mobile App can be downloaded from respective App Store/Play Store with the keyword as Axis Mobile.

(ii) Alternatively, SMS MBANK to 5676782.

You need to follow the below steps to access Insta Services:

Step 1: Login to your Axis Mobile App.

Step 2: Click on 3 bar Menu (extreme Top left side).

Step 3: Click on Insta Services.

You can update both communication or permanent address via Insta Services if you have a valid address proof mentioning the address which needs to be updated. You can access this service under Contact section in Insta Services.

Please note that the current address shown on screen is the address updated in savings/current account. Once a new address is submitted, it is updated across all relationships with the bank, that is, Accounts, Loans, and Credit Cards.

Axis Bank has categorized the requests can be raised through Insta Services as follows:

1. Profile
   1. Pan Update
   2. Name Update
   3. DOB Update
2. Contact
   1. Address Change– Communication
   2. Address Change– Permanent
   3. Email ID Update
3. Accounts
   1. Form 15 G/H Submission
   2. Linking of Aadhaar
4. NRI*
   1. Passport Update
   2. Visa details

   *(In addition to above categories, this section will be accessible to NRI customers only.)

   Please Note: Depending upon your relation with Axis Bank, few of the above mentioned services may not be available to you.

To activate your Axis Active Band, follow the below steps:

Step 1: Find the barcode in the Axis Active box.

Step 2: Tap on the Camera Icon in the Axis Active section of the Axis Mobile App.

Step 3: Select 'Take a photo or Video', place the barcode below the camera, focus and then click. If it is blurred, take the image again.

Step 4: Tap on 'Use image' and the barcode will be decoded.

Step 5: Check if the number populated matches the number printed in the barcode or manually enter the barcode number.

Step 6: Tap 'Proceed' to continue.

Lime Wallet is open for Indian citizens with an active mobile number.

Note: NRI/Foreign nationals/current account customers will not be able to register for Lime Wallet.

With Lime Wallet you can:

1. Pay utility bills
2. Do a Mobile recharge
3. Send money to or request money from anyone
4. Shop/pay online anywhere using Lime Virtual Debit Card
5. Shop from a catalogue of products specially designed for you
6. Book your flight and bus tickets
7. Book your hotel stay and much more.

Charges for sending money to a wallet account will be as follows:

Rs. 1 - Rs.1000: Rs. 50 + Service Tax

Rs. 1001 - Rs.2500: Rs. 100 + Service Tax

Rs. 2501 - Rs.4000: Rs. 150 + Service Tax

Rs. 4001 and above: Rs. 200 + Service Tax

The original bills and vouchers must be submitted along with all claims.

• Bills/ Prescriptions/ vouchers/ reports/ discharge summary must contain the name of the person treated, the type of illness, details of the individual items of medical treatment provided and the dates of treatment.
• Prescriptions must clearly show the medicines prescribed, the price and the receipt stamp of the pharmacy. In the case of dental treatment, the bills/ vouchers/ reports must give the details of the tooth treated and the treatment performed.
• For reimbursement of the extra costs of transporting the mortal remains to the Republic of India or of the costs of burial abroad, an official death certificate and a physician's statement giving the cause of death.
• For reimbursement of extra expenses of transportation of Insured Person to the Republic of India, a medical statement indicating the cause of illness and the necessity of the transportation. Medical statements from relations or spouses will not be accepted.
• In case of loss of baggage, a Property Irregularity Report or other report usually issued by the carriers in the event of loss of baggage. Proof of value for article above deductibles.
• For personal liability, proof of judicial decision rendered by a court of law.
• For Personal Accident, bills/ vouchers/ reports/ discharge summary, Death Certificate, First Information Report, Post Mortem Report, Legal Heir Certificate and such other documents as applicable.
• Any other document(s) that the company requires from the Insured Person to process the claim.

The refund essentially depends upon the company and would be on short rate period. Customer must check the short rate calculations to avoid any heart burns later. Claims procedure:

General step by step procedure:

• Immediately inform the insurance company as soon as possible by Phone, SMS, Letter, Email and take the claim number
• Collect the following indicative list of document
• Deposit the completed claim form with the insurance company
• Answer/satisfy the insurance company for queries if any
• Advise the payment receiving mechanism