FASTag - FAQ

• Ease of payment - Avoid manual cash payments for toll transactions and save time
• Cash-back offer: Avail 5% cash back on all toll payments made through FASTag for the FY 2018-19
• Online Recharge - FASTag can be recharged online through multiple modes i.e. NEFT/ RTGS/ Net banking / POS Locations
• Ease of Tracking – You get regular SMS alerts each time any transactions are done using the tag
• Online Portal

You may visit any of the Point of Sale (POS) locations at Toll Plazas / Axis Bank branches to get your tag account created. You may call our customer care @ 18004198585 to know more details. You will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Axis branch location.

Since the FASTag is linked to an account, KYC documentation would be required. You will need to carry original as well as copy of your KYC document

You need to submit the following documents along with the KYC document:

• Registration Certificate (RC) of the vehicle
• FASTag Application form
• KYC documents (Driving License, PAN Card, Passport, Voter ID Card, Aadhar Card (with address) A valid driving license would be sufficient for Address & ID

You can avail a cashback of 5% on all Toll payments using FASTag in FY 2018-19. The cash back amount will be credit back in the wallet linked to the account on monthly basis.

FASTag has a onetime Fee of Rs. 200.00. The refundable security deposit depends on the vehicle type.

No, you will need to take two separate FASTags for the two vehicles.

You will receive an SMS with requisite details on your registered mobile number as soon as the toll transaction takes place. Periodic statement of account can be obtained from the website of Axis Bank after online registration.

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

You can report an incorrect deduction to our Customer Care Helpline number 18004198585. We will review your request and if found correct, we will revert the incorrect deduction.

You can raise a request regarding the same by calling the customer care 18004198585.

Yes, you can avail the monthly pass and the facility is specific to each toll plaza.

You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS/ UPI or Internet Banking.

For customer whose KYC documents are received, the FASTag Account recharge limit is Rs. 1,00,000. For non-KYC customers, the recharge limit is Rs. 10,000 only.

Follow the steps below to recharge your Tag.

NEFT / RTGS from any bank account directly to the wallet

You may also choose to recharge your Wallet directly by following the steps below from the Internet Banking / Mobile Banking of any Bank in India:

Step 1: Log in to Internet Banking of the Bank account of your choice

Step 2: Create beneficiary for other bank transfers / NEFT to create the beneficiary use the following details
1. Name:
2. Account Number:
3. IFSC Code: UTIB0000ETC

Step 3: Provide the amount that needs to be recharged

Step 4: Once you enter the amount, proceed with the payment.

Cash Recharge at Axis Bank authorized Point of Sale only.

Customer can visit any of the Axis Bank POS Centres and request the agent to recharge their Tag.

Step 1 : Provide the FASTag Wallet ID / Vehicle Number

Step2 : Provide the amount that needs to be recharged

Step 3 : Receive the Tag recharge confirmation via SMS

You will need to call our customer care number (18004198585) to block your FASTag. Once you take a new TAG, we will transfer the balance to the existing wallet account.

You can call the customer care no. 18004198585 and block your FASTag account.

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Yes, the minimum recharge amount is Rs.100.00.

Proprietorship: PAN Card of Proprietor, Address Proof of Proprietor, Shop Act or other Firm proof

Public Ltd./ Private Ltd./ Partnership: PAN Card of the Corporate, Photo ID of signing authority, List of Directors with addressed / Name and addresses of Partners, Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm.

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

FASTag is presently operational at 350+ toll plazas across National Highways. To find out list of toll plazas currently integrated with FASTag click here (List of toll plazas)

You can refer our User manual for Retail / Corporate First Time Login in Downloads option.

Once your FASTag account is created, please login to the Online portal and register yourself to generate your User ID and Password. Please enter the required information in the system. You may call our Customer Care on 18004198585 for assistance.

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement