Prepaid Meal Card FAQs

Please visit axisbank.com/support 

The Axis Bank Meal Card can be used at Rupay enabled food and beverage outlets and it includes:

• Eateries and Restaurants
• Fast Food Joints
• Bakeries and Dairy Product Shops
• Grocery Shops and Supermarkets
• Meat Markets and Food Retail Outlets
• Miscellaneous Food Shops—Convenience Stores and Specialty Markets
• Sweets, Nuts and Confectionery Shops

Axis Bank provides you the facility of balance enquiry on your Meal Card through ATM and Internet Banking facilities. The Axis Bank Meal Card Kit contains an Internet Banking PIN, an ATM PIN, and a Telebanking PIN.
To check the balance or get a mini statement:

• Go to the Axis Bank Home page
• Select Prepaid Cards option in Internet Login Tab options
• Enter your Prepaid card number for login ID
• Enter the WEB PIN provided for login password
• You may now check the mini statement and balance on the card along with various other service options.

The customer gets a PIN inside the Welcome Pack of the Meal Card which he originally receives. Please visit axisbank.com/support . A new PIN shall be dispatched to the nearest branch.

Please report loss of card to Axis Bank by visiting your nearest Axis Bank branch or visit axisbank.com/support . You would need to file a report of the card loss with the police and submit a copy of the same to the branch. The lost card will be hot listed and the available amount less charges would be repaid to the original card applicant.

On expiry, the card-purchaser needs to handover the card to the nearest Axis Bank branch. Any Available Amount (subject to a minimum of Rs. 100/- (Rupees one hundred only) or above at the time of expiry of the card shall be refunded to the cardholder who had purchased the card after deducting the Bank's charges, provided a claim for such refund is made with the Bank not later than 3 (three) months from the expiry of the card.