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Authenticate using a One-time Password (OTP)

No need to remember your static 3D secure password for doing an online transaction on Credit Card . You can authenticate using a One-time password (OTP) for completing the online transaction on Axis Bank Credit Card. The OTP option is an easy and secure online payment service from Axis Bank that enhances the security during your online purchase.

There are two methods of using one time password for authentication during online transaction:

  • OTP during transaction
  • Pre-generated OTP before transaction
Benefits of OTP Option
  • No need to remember multiple passwords
  • On the secure page there are three options to authenticate the transaction.
  • Customer can choose any of 3 options to authenticate the transaction

On Choosing the option: I want to generate One Time Password (OTP)

  • The customer will receive the OTP on his mobile number and email id which is registered with Axis Bank Credit Card.
  • Enter the OTP and proceed with the payment through his Credit Card.

On choosing the option: I want to generate One Time Password (OTP)#

  • The Customer needs to send a request of an OTP through his registered mobile number. The SMS request would be as PREOTP XXXX (last 4 digits of your card number) to 5676798.
  • OTP validity is 30 minutes per transaction, once the customer receives the OTP, he can login the shopping website and choose the Pre-OTP option.
  • Enter The OTP which has been received in his registered mobile number and proceed with the payment.

The option of using VBV/MSC password will remain for the Credit Card customers. Customer has the option to register his Card and do VBV/MSC authentication process on Card.

Basic information about Pre-OTP process

How to generate Pre-OTP?
Please SMS PREOTP XXXX (Last 4 digits of the Credit Card number) to 5676798 to generate an OTP


How to use an OTP?
Please key in the OTP along with the card details required such as card number, expiry date and CVV number/ATM Pin for completing the transaction


What is the validity of OTP:
The OTP is a single use password valid for 30 minutes from the time of placing request

FAQs

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