Services for Customers with Disabilities

As per RBI circulars DBOD.No.Leg BC.91/09.07.005/2007-08 dated 4th June, 2008; DBOD No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009, DBOB.No.Leg.BC.38/09.07.005/2012-13 dated 5th September 2012, DBOD.No.Leg.BC.113 09.07.005/2013-14 dated 21st May, 2014 and DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9th November, 2017 banking services are offered to differently abled.

Customer centricity is one of the core values of the bank. Bank promotes a fair and equitable relationship between the Bank and the customer. Bank treats all customers fairly and does not discriminate customers against any grounds such as gender, age, religion, caste, literacy, economic status or physical ability.

Banks endeavour is to provide customers with hassle free and fair treatment at all times. Bank is also sensitive to the needs of certain customer segments to ensure seamless access to banks products and services to such segment. This does not tantamount to any unfair discrimination.

To cater the needs of “differently abled” customers , bank has facilitated 4898 ATMs with talking facilities and all our ATM’s are braille enabled. Location of talking ATMs can be viewed here

The Bank also provides ramp facility which is available at 492 ATMs and 522 branches, making them accessible for differently-abled customers. Click here to view list of branches with ramps and Click here to view list of ATMs with ramps.

To assist customers all branches clearly specify the Name of designated branch official to be reached out in case customers need any assistance. Further in case the branch official is not able to resolve customers concern he may bring it to the notice of circle nodal officer of the bank. To view details of the Circle Nodal Officer, please click here.

The “BANKERS GUIDE FOR CUSTOMERS WHO ARE DIFFERENTLY-ABLED” compiled by Indian Banks’ Association can be viewed here