Internet Banking

• To login to internet banking, you need the login id which is the same as your 9-digit Customer ID (mentioned on the welcome letter and printed on your cheque book), along with your login password.
• You can also obtain your Customer ID by sending an SMS CUSTID to 5676782.
• New users can generate a password online by using the ‘First time user option’. You can generate the login password using your debit card 4-digit ATM Pin and your registered mobile number that is available to you.
• If you have not applied for a Debit Card, a printed password will be delivered to you by courier.
• To login for the first time, click here
• In case you have forgotten your password click on "Forgot Password" link on the login page and generate your password online.
• If you want to generate your password now, please click here

• To login to internet banking, you need the login id which is the same as your 9-digit Customer ID (mentioned on the welcome letter and printed on your cheque book), along with your login password.
• You can also obtain your Customer ID by sending an SMS CUSTID to +919717000002
• As an NRI customer, you can also login with KYC credentials
• To login for the first time, click here
• In case you have forgotten your password click on "Forgot Password" link on the login page and generate your password online.
• If you want to generate your password now, please click here
• In case any assistance is required, call our 24x7 Phone Banking numbers or write to nri.services@axisbank.com

• Download the Axis Bank Internet Banking form. (It’s also available at your nearest branch)
• Fill your account details.
• Read the instructions overleaf before signing.
• The form must be signed by all account holders.
• Submit the form to any of our branch offices
• While submitting the form at the branch, register your mobile number for Internet Banking (Netsecure), in case it's not registered. (This 2nd factor authentication ensures that you enjoy an additional security layer for all your important online transactions like fund transfer, bill payment, mobile recharge etc.)
• You can also register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM. (Refer steps below for more information).
• Axis Bank shall send you the passwords by mail.
• Post receiving the passwords log in to Internet Banking.
• You will see a message asking you to register for Netsecure (2nd factor authentication
• Choose the mode you want to opt.
• Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier for Internet Banking).
• Your registration is now complete.
• Start transacting and enjoy all services of Axis Bank Internet Banking.

• If you see a message stating that your access to Internet Banking is currently a View Only access and asking you to register for fund transfer then follow the steps below:
• Visit your nearest Axis Bank ATM and register for Netsecure (Refer steps below for more information).
• Re-login to Internet Banking.
• You will see a message asking you to register for Netsecure (2nd factor authentication). Click there to register for Netsecure.
• Choose the mode you want to opt.
• Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier).
• Your registration is now complete.
• Start transacting and enjoy all services of Axis Bank Internet Banking.
• If you see a message asking you to register for Netsecure (2nd factor authentication) then follow the steps below:
• Click on register for Netsecure on the post login page.
• Choose the mode you want to opt.
• Enter your mobile number and Submit.
• Your registration is now complete.
• In case while entering the mobile no. you get the message "Mobile no. not registered or does not match" then register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM (Refer steps below for more information).
• Your registration is now complete.
• Start transacting and enjoy all services of Axis Bank Internet Banking.

• Visit your nearest Axis Bank ATM
• Select Registrations
• Select Netsecure
• Enter your mobile number and confirm it.
• You will get an SMS confirming your registration.
• Alternatively you can also visit our nearest branch and register your mobile number for Internet Banking (Netsecure)

• To register for NETSECURE with SMS, you must first ensure that your mobile number is registered with the Bank.
• If you currently receive SMS Alerts from us on your mobile, it means that your mobile number is registered with the Bank. If not, please visit your nearest Axis Bank ATM or Branch to register your mobile number.
• Once you have ensured that your mobile number is registered with us, log in to Axis Bank Internet Banking and choose "NETSECURE with SMS" option on the registration page. Your NETSECURE registration is now complete.

• You can generate Netsecure code using the 1-Touch device.
• NETSECURE 1-Touch is a small device that generates a unique NETSECURE Code (a single usage password) every time a button on it is pressed and held.
• This NETSECURE Code will have to be entered in addition to your login ID and password to login to Axis Bank Internet Banking.
• Please note that you will be charged a one-time fee of Rs 1000 for the device, which is non-refundable.

View Demo on Netsecure with 1-Touch. Click here for a demo

You can generate Netsecure code using Mobile Netsecure App

How to Register

• You need to have mobile phone with Android or IOS.
• Resident customers must ensure that their mobile no. is registered with Axis Bank
• NRI customers must ensure that their email id is registered with Axis Bank.
• While login to Internet Banking you would get the option to choose Netsecure with SMS or Netsecure with Mobitoken, select “Netsecure with Mobile App” option on the registration page.
• Existing NetSecure Users can switch to “NetSecure with Mobile App” using the switch Netsecure option by logging into Internet Banking ->Services->Other Services.
• Install the “Axis Netsecure” app from the app store on your device,
• Follow the steps on Internet Banking to complete the registration process

Use the right devices

You need to have mobile phone with Android version 4.3 and above or Iphone with iOS Version 6 and above to use Netsecure with Mobile App

Carry out transactions carefully

• Five consecutive unsuccessful attempts to enter Netsecure code will disable your Netsecure code for the day.
• You will be able to access your account but will not be able to do any transaction which requires you to enter Netsecure code for validation.
• Netsecure will be enabled automatically after 24 hours.

Switch from Web Pin to Mobile App

• NetSecure with WebPin has been disabled for all users from 15th September 2015.
• Existing webpin users will have to login to Internet Banking and register for “Netsecure with Mobile App” upon login.

Get your activation code

• Please note that the activation code is sent on the email id and mobile number registered with the Bank.
• In case you have not received the activation code email, please check your email SPAM folder.

Troubleshoot activation issues

If you have a problem during activation, it could be because of any of the following reasons

• Your data connectivity is switched off. Please check the data connectivity of your device and retry.
• You are entering wrong activation code or your activation code has expired. Incase the activation code has expired, you can retry app registration with a new serial no. in the app. The activation code will be valid for 15 minutes.
• Your Verification SMS was not successfully sent. Please check your SIM Card validity and ensure that the verification sms is sent successfully before proceeding to the next step in the app registration.
• Incase of Token Verification failure for reasons other than above, please retry to register with a new serial no. on the app after some time. You can click on the top right menu button of the app and click “Get New S/N” for the new serial no.

• You can generate Netsecure code using Display Debit Card
• To know more, click here

Axis Bank has introduced an enhanced security feature for all customers registered for NETSECURE (2 Factor Authentication) with SMS.

• You can set answers to any 3 questions of your choice as a one-time exercise.
• These answers will be known only to you and will be used for verification from time to time.
• This simple step for verification with these questions will secure your online account from fraudsters even if they gain access to your login credentials through other means like phishing, vishing, etc.

In case you forget answers set earlier, you may reset using

• Usual Device: The device that is already used to set or verify questions
• Axis Bank ATMs: You can reset questions through our 12000 ATMs (Locate Nearest ATM)

What do you mean by usual device?

Usual device is the device through which you have logged in to Internet Banking to set or verify your questions and answers.

Example: You logged in from your Home PC, set answers to 3 questions and confirmed it with OTP(one time password), then this becomes your usual device for Internet Banking. If you also login to Internet Banking through your office PC later, you will be prompted to answer a question.Once you answer correctly, this device also becomes your usual device for Internet Banking. As you bank online with your most used devices, these become your usual devices and thus questions are not prompted for verification when you login using any of these devices.

Reset questions through usual device

You can reset your questions through usual device in 3 simple steps

Step 1: Login to Internet Banking and go to My Profile section where your login ID is shown.
Step 2: Click on 'Reset Security Questions'
Step 3: Confirm the reset questions with an SMS OTP sent to your registered mobile

Please Note: You will get a success message that your questions and answers have been reset on the Internet Banking screen. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.

How can I reset questions and answers through the ATM?

You can reset your questions through ATM in 5 simple steps

Step 1: Visit an ATM and insert your debit card
Step 2: Select 'Registration' menu on the right side of the ATM screen
Step 3: Select 'Reset Questions'
Step 4: Enter the mobile number for verification/ Re-enter the mobile number
Step 5: Select 'Confirm and Proceed'

Please Note: You will get a success message on the ATM screen that your questions and answers have been reset. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking

How can I reset questions and answers through the branch?

ou can reset your questions through Branches in 3 simple steps

Step 1: Visit Axis Bank branch and provide a written request for reset of questions
Step 2: Branch will raise an SR for this request
Step 3: The questions will be reset in a TAT of 1 day

• If you enter incorrect answer, then your Internet Banking access will be locked after 4 incorrect attempts.
• This access will be automatically unlocked or enabled by 24:00 hours IST (midnight).
• Once your Internet Banking access is unlocked, you may login through your usual device or visit nearest Axis Bank ATM to reset your questions instantly.
• It may also be the case, that you do not have access to an Axis Bank ATM or your usual device.
• In such a situation, you may visit the branch to reset your answers.
• The TAT for reset of answers through the branch is 1 day.