Internet Banking

Axis Bank Internet Banking provides you a host of benefits like:

• Dashboard view of all your relationships with Axis bank like your accounts, deposits, loans and your credit cards
• See your recent transactions
• Create Instant FD’s and RD’s
• Make online payments for utility bills and insurance premiums.
• Shop on various websites  and pay using internet banking.
• Transfer money to your own accounts and to other bank accounts.
• Re-charge your prepaid mobile / DTH and data card
• Track status of issued cheques and of cheques that are in clearing.
• Issue stop payment instructions on issued cheques.
• Request for Cheque Book, Demand Draft and more.
• Update your profile and contact details
• View and redeem your Loyalty points
• For a detailed list of services please click here

• Axis Bank Internet Banking is a convenient & faster way to access your account & manage your day to day banking transactions anytime, anywhere, 24X7 at your own comfort. Now you don't have to visit the branch all the time & wait in long queues.
• Axis Bank's Internet Banking service is secure; our service gives you the peace of mind.
• Internet Banking is Real Time, it gives you up-to-the-second details of your account.

Yes, you can use the same login id for all Axis Bank relationships. You can view all your account details including Loan account, Deposits and Demat account. You can also view your Card details and Mutual Fund investments. For a detailed list of services please click here.

Axis Bank Internet Banking gives you accessibility to your account/s - anytime, anywhere, 24X7 - at your own comfort. You can manage your all your daily transactions online. You can view statements, order cheque books, do fund transfers, order DDs, pay your bills & even shop online.

Services

• Account Details:
  You can view your bank account details, account balance, download statements. You can also view your Deposits, Demat, Loan &  Card Account Details  at one place.
• Fund Transfer:
  Transfer funds to your own Axis Bank accounts, other Axis Bank accounts or Other Bank accounts seamlessly.
• Request Services:
  You can place requests for Cheque book, Demand Draft, Stop Cheque Payment, Credit Card, Replacement of Debit Card, Redemption of Loyalty points etc.
• Investment Services:
  You can view your complete Portfolio held with the Bank, Create Deposits, Apply for IPO and Mutual Funds etc.
• Value Added Services:
  Pay Utility bills for more than 160 billers, Recharge Mobile, Create Virtual Cards, Pay any Visa Credit Card bills, Register for e-statement and SMS banking, View your Tax Credit Details etc.

Axis Bank Internet Banking provides you a host of benefits like:

• Dashboard view of all your relationships with Axis bank like your accounts, deposits, loans and your credit cards
• See your recent transactions
• Create Instant FD’s and RD’s
• Make online payments for utility bills and insurance premiums.
• Shop on various websites  and pay using internet banking.
• Transfer money to your own accounts and to other bank accounts.
• Re-charge your prepaid mobile / DTH and data card
• Track status of issued cheques and of cheques that are in clearing.
• Issue stop payment instructions on issued cheques.
• Request for Cheque Book, Demand Draft and more.
• Update your profile and contact details
• View and redeem your Loyalty points
• For a detailed list of services please click here

• Axis Bank Internet Banking is a convenient & faster way to access your account & manage your day to day banking transactions anytime, anywhere, 24X7 at your own comfort. Now you don't have to visit the branch all the time & wait in long queues.
• Axis Bank's Internet Banking service is secure; our service gives you the peace of mind.
• Internet Banking is Real Time, it gives you up-to-the-second details of your account.

Yes, you can use the same login id for all Axis Bank relationships. You can view all your account details including Loan account, Deposits and Demat account. You can also view your Card details and Mutual Fund investments. For a detailed list of services please click here.

Axis Bank Internet Banking gives you accessibility to your account/s - anytime, anywhere, 24X7 - at your own comfort. You can manage your all your daily transactions online. You can view statements, order cheque books, do fund transfers, order DDs, pay your bills & even shop online.

Services

• Account Details:
  You can view your bank account details, account balance, download statements. You can also view your Deposits, Demat, Loan &  Card Account Details  at one place.
• Fund Transfer:
  Transfer funds to your own Axis Bank accounts, other Axis Bank accounts or Other Bank accounts seamlessly.
• Request Services:
  You can place requests for Cheque book, Demand Draft, Stop Cheque Payment, Credit Card, Replacement of Debit Card, Redemption of Loyalty points etc.
• Investment Services:
  You can view your complete Portfolio held with the Bank, Create Deposits, Apply for IPO and Mutual Funds etc.
• Value Added Services:
  Pay Utility bills for more than 160 billers, Recharge Mobile, Create Virtual Cards, Pay any Visa Credit Card bills, Register for e-statement and SMS banking, View your Tax Credit Details etc.

You can opt for one of the following modes to access internet banking:

• View only - Where you can get View Only access to your account details & view statements
• Transactions with Net Secure – You can get the facility to transact online.

Please refer below table for detailed services and facilities available under each mode:

The steps involved in registering for Internet Banking are described below:

• If you have user id but using the Internet Banking First Time
• You need to click on “First Time User” option
• Ensure you have your Customer ID, Account Number, Registered Mobile number and your debit card with you and click on “Continue"
• Enter the Customer ID, account number and registered mobile number
• Enter the 16 digit debit card number, the ATM Pin and the expiry date. In the card currency, select Indian Rupee – INR option. Accept the terms and conditions and click Submit
• NRI customers can also login with KYC credentials
• Enter a login password of your choice keeping the rules in mind and re-enter it to confirm the password. Enter the transaction password and confirm it. You will receive an OTP on the registered mobile number. Enter the received OTP code and click on Submit
• The process is complete and you can now log in using the login Id and password on the main screen.

• If you do not have username and password (Not registered for Internet banking):
• Download the 'Axis Bank Internet Banking' form (Also available at your nearest Axis Bank Branch).
• Fill your account details.
• Read all instructions overleaf before signing.
• The form must be signed by all account holders.
• Submit the form to any of our branch offices
• While submitting the form at the branch, register your mobile number for Netsecure (Netsecure, is a 2nd factor authentication which ensures that you enjoy an additional security layer for all your  online transactions like fund transfer, bill payment, mobile recharge etc).
• You can also register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM. Click here to view details.
• Axis Bank shall send you the passwords by mail.
• Post receiving the passwords log into Internet Banking.
• You will see a message asking you to register for Netsecure (2nd factor authentication). Click here to register for Netsecure. (View Demo)
• Select the mode of Netsecure you want to opt for.
• Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier for Internet Banking).
• Your registration is now complete.
• Start transacting and enjoy all the services of Axis Bank Internet Banking.

• If you have a username and password but you do not enjoy all the services like fund transfer, mobile recharge, bill payment etc.
• You can SMS” CUSTID< account no.> to 5676782 from your registered mobile number to get your Login/ cust ID
• NRI customers also obtain your customer id by sending an SMS CUSTID <AccountNumber> to +919717000002

• Log on to Internet Banking.
  If you see a message stating your access to Internet Banking is currently a View Only access and asking you to register for fund transfer then follow the steps below:
• Visit your nearest Axis Bank ATM and register your mobile number for Axis Bank Internet Banking (Netsecure). Click here to view further details.
• Re-login to Internet Banking.
• You will see a message asking you to register for Netsecure (2nd factor authentication). Click there to register for Netsecure. (View Demo)
• Select the mode of Netsecure you want to opt for.
• Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier).
• For NRI customer if selects Mobile App, he has to enter passport no and registered email id
• Your registration is now complete.
• Start transacting and enjoy all services of Axis Bank Internet Banking.

• If you see a message asking you to register for Netsecure (2nd factor authentication) then follow the steps below:
• Click on register for Netsecure on the post login page. (View Demo)
• Select the mode you want to opt.
• Enter your mobile number and Submit.
• Your registration is now complete.
• In case while entering the mobile no. you get the message "Mobile no. not registered or does not match" then register your mobile number for Internet Banking by visiting your nearest Axis Bank ATM. Click here to view further details.
• Your registration is now complete.
• Start transacting and enjoy all services of Axis Bank Internet Banking.

You can generate both your login and transaction password online in case you have forgotten it. You will need your 16 digit ATM/Debit Card Number and ATM PIN.

Click here to generate your password online.

You can SMS” CUSTID< account no.> to 5676782 from your registered mobile number to get your Login/ cust ID

NRI customers also obtain your customer id by sending an SMS CUSTID <AccountNumber> to +919717000002

Your login id is same as the  Customer ID that is mentioned on -your welcome letter & in the cheque book that is mailed to you post your account opening.

There are three kinds of details used to login and validate transactions on Internet Banking:

• Login password - The "Login Password" is used for logging in and allows you to view your account details. Your login id is same as your customer id.
• Transaction Password - "Transaction Password" is required for -carrying out financial transactions like bill payment, fund transfers, mobile recharge etc.
• Netsecure code – “Netsecure” is an additional security feature added to have a 2nd factor authentication. Once you register for Netsecure, you can generate a one-time password through SMS, Mobitoken or 1-touch Device. This makes your banking transactions safer & free from frauds.

Netsecure is an additional security feature added to have a 2nd factor authentication. Once you register for Netsecure, while transacting you will receive/generate a one-time password through SMS, Mobitoken or One touch Device. This makes your banking transaction safer & free from frauds.

NRI Customers can use Netsecure with Mobitoken or SMS

Registration for Netsecure

• Post logging to internet banking, click on register for Netsecure link.
• You can choose from three options- SMS, Mobitoken or One touch Device. (One touch Device is chargeable at Rs. 1000)
• Select the mode you want to opt. You will receive the password through that mode. Click here to View demo.
• Enter your mobile number and Submit. (Please enter the same mobile number that you have registered earlier for Internet Banking).
• In case your mobile number does not match with Bank’s records, you will get a message saying "Mobile number not as per records".
• To register your mobile number, please visit your nearest ATM / Branch. Click here to know more.

You should remember below points while setting your passwords:

• The password cannot consist of all the characters as are in your Username. For e.g.If your Username is "Bob", then your password cannot be "Bobby".
• Password should mandatorily contain both digits and letters. .
• Password cannot contain following special characters ( ) [ ] @ , : ; \”
• Spaces are not allowed in between Password.
• The Password should contain a minimum of 8 characters and a maximum of 28 characters
• Your new password cannot be the same as any of your previous 3 password(s)

To generate a new password online, you will need your 16 digit ATM/Debit Card Number and ATM PIN.

Click here to generate your password online.

In case you do not have a debit card, you can also give a request for duplicate password by visiting your nearest Axis Bank branch.

It might be due to one of the following reasons:

• Incorrect login ID or password:
  Recheck your login ID and password. Please note that passwords are case sensitive. In case you have forgotten your password click on "Forgot Password" link on the login page to generate your password online. If you want to generate your password now, please click here.
• Disabled login ID:
  In case of 5 incorrect login attempts, the system disables your Internet Banking ID for the calendar day. Now you can enable your login ID instantly using Forgot Password link, else it will be enabled automatically on the next calendar day.
• First time user:
  First time users need to use “First Time User” option on the login page, to register online and generate password instantaneously.
• Browser Issues:
  Axis Bank Internet Banking is best accessed using below browsers - Internet Explorer 9 and above, Crome 37 and above, Firefox 33 and above and Safari 4 and above with a screen resolution 1024 by 768 pixels.

If you get an "Application Security Error" it could have been caused due to the following reasons:

• You used the Back / Forward / Refresh button of your browser.
• You clicked twice on any options/buttons.
• There was no activity in the browser window for a long time.
• You logged in from another browser window. You tried to access the online banking page from a saved or static page.

We have categorised Service Requests in 3 broad categories

• Request For
• Tax Services
• Other Services

List of various Services under these categories are listed below :

• Request For
• Limit Enhancement:
  You can change/enhance the Internet Banking transaction limit.
• Cheque Status:
  With this service, you can check the status of cheques issued.
• Request for a cheque book:
  The cheque book will be mailed to your mailing address registered with Axis Bank. Charges as indicated in respective Schedule of Charges will be recovered from your account.
• Stop Payment Request:
  You can make stop payment for a cheque / multiple cheques issued. The process is real time and instant.
• Order a demand draft:
  The demand draft will be dispatched to your mailing address within 2 working days or the same can be collected from selected branch on same day.
• Transfer Account:
  You can transfer your account from one branch to another branch which will be your new home branch.
• Inward Cheque Clearing Enquiry:
  You can check details about cheques under clearing stage.

• Tax Services
• Tax Credit Statement:
  Through this option you can get details about Tax deducted submitted as per form 26AS. You will be redirected to TRACES website for details.
• Download TDS Certificate:
  You can download your TDS certificate directly from this service option.
• View Pension Payment:
  You can generate your Pension Payment Slip from this option.
• Income Tax E-Filing:
  You can use this option for E-Filing Income Tax. This option will redirect you to the E-Filing portal of IT Department of Govt. of India.

• Other Services
• Link your Aadhar:
  With this service option you can link your Aadhar Card number with your Savings Account.
• Cibil Report:
  You can generate the Cibil Score report from this option. This will redirect you to the Cibil website.
• Switch Netsecure Type:
  You can change your Netsecure mode with this option. You can change the mode from SMS to Mobitoken or vice-versa.
• Tariff Plan:
  You can check Tariff Plan of your account. Tariff Plan is the charge/fee details which are levied on your account.
• Summary of Requests:
  With this service you can view the summary of all requests place through Internet Banking.

We provide multiple layers of protection to secure your online banking experience:

• 128-bit encryption to keep your transaction safe.
• A high secured Login id and Password is one layer of security to access your account.
• Second factor authentication in the form of Netsecure code for all financial transactions.

'Phishing attacks' are attempts to acquire sensitive customer information such as usernames, passwords and credit card details by using forged company e-mail. These attacks use forged e-mail addresses of companies known to and trusted by the customer. The customer is asked to provide confidential account access information either by e-mail reply or through a link leading to a forged website. The information then may be misused without the customer's knowledge.

Please note Axis Bank will never ask for your personal details or sensitive/confidential information (such as your account number, debit card number, ATM PIN or Online Banking passwords) through an email. Nor would the Bank ask for your password through any other means, phone, fax or in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank immediately at customer.service@axisbank.com

To protect your account from fraud please take care of the following:

• Keep your password top secret and change them as often as possible
  Changing passwords often helps in protecting your account even if inadvertently you may have disclosed it to someone.
• Make your password difficult to crack
  When you create your password, make it at least 8 characters long. Include at least one capital letter, one numerals (0-9) and one special character (like #, $ etc). This makes the password very difficult to crack.
• Avoid using cyber cafes to access your internet banking accounts
  PCs at cyber cafes may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. The easiest way to grab information is key logging software, which record all the keystrokes you typed, to be retrieved later for fraudulent usage. Beware of typing passwords on unknown PCs.
• Keep your computer secure
  Some phishing emails or other spam may contain software that can record information on your Internet activities (spyware) or open a 'backdoor' to allow hackers access to your computer (Trojans). Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you. It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources. Make sure you keep up- to-date and download the latest security patches for your browser. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.
• Check the website you are visiting is secure
  Before submitting your bank details or other sensitive information there are a couple of checks you can do to help ensure the site uses encryption to protect your personal data:
• If the address bar is visible, the URL should start with 'https://' ('s' for secured) rather than the usual 'http://'.
• If the address bar is not visible as in our Internet Banking website, look for a lock icon on the browser's status bar. You can check the level of encryption, expressed in bits, by hovering over the icon with your cursor.
• Validate the SSL Certificate
  If you are in any doubt, click on the lock icon at the bottom of the secured page. This opens up a new window, displaying the SSL certificate information. Ensure that there is no red cross mark preceding the title 'Certificate Information'. It should also be 'Issues to:https://www.axisbank.co.in
  
  You can get more information by clicking on the other tabs in the certificate window. Following the above steps would help you in protect yourself. However, please remember, fraudsters are always trying to stay a step ahead. To ensure that you remain protected at all times
• Never let anyone know your PINS or passwords
• Do not write them down
• Do not use the same password for all your online accounts
• Avoid opening or replying to spam emails, as this will give the sender confirmation they have reached a live address.
• Never respond to emails that request personal information
  At Axis Bank, we would never ask for your personal details through an email. Nor would we ask for your password through any means, phone, fax or in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. If you do not recognize an amount charged to you, please report the same in writing to Axis Bank immediately. In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank immediately at ibrm@axisbank.com

Please note the fact that the website is using encryption doesn't necessarily mean that the website is legitimate. It only tells you that data is being sent in encrypted form.

If you suspect that there has been an unauthorised transaction in your account, please report it to the Bank immediately at customer.service@axisbank.com

The different type of Netsecure options available are

• Netsecure with SMS –Netsecure Code will be sent to your registered mobile number. This option is currently available to domestic customers only.
• Display Debit Card - You can generate Netsecure code using Display Debit Card.
• Netsecure with 1-Touch Device – You can generate Netsecure code using the 1-Touch device.
• Mobi-Token Application - You can install the Axis Netsecure app from App Store or Play Store to generate the OTP using the app. This option is currently available to NRI customers only.

To register for NETSECURE with SMS, you must first ensure that your mobile number is registered with the Bank.

If you currently receive SMS Alerts, your mobile number is registered with the Bank. If not, please visit your nearest Axis Bank ATM or Branch to register your mobile number.

Once you have ensured the same, log in to Axis Bank Internet Banking and choose "NETSECURE with SMS" option on the registration page. Your NETSECURE registration is now complete.

Incase you are registered for another Netsecure option, you can switch to NETSECURE with SMS using the Switch Netsecure Option by logging into Internet Banking ->Services ->Other Services.

In case you have not received Netsecure code on your registered mobile number,

You can click on “Resend OTP” button to receive the same Netsecure Code.

If you have still not received the Netsecure Code , you can click on “On Call OTP” button to receive Netsecure Code through an automated voice call on your registered mobile number. “Resend OTP” button changes to “On Call OTP” post 90 seconds.

You will get the error "Invalid Credentials" if you enter incorrect Netsecure Code or if the Netsecure code has expired. In case you face this error, you can click on "On Call OTP" to get a new Netsecure code through an automated voice call on your registered mobile number. Use this OTP for your transaction.

Please note five consecutive unsuccessful attempts to enter Netsecure code will suspend your user id for the day.

Axis Bank makes all efforts to ensure that you receive the SMS on time. However SMS delivery is not under control of the Bank. Hence on non-receipt of SMS, please click on “Resend OTP” to receive the same Netsecure Code. If you have still not received the Netsecure Code , you can click on “On Call OTP” to receive Netsecure Code through an automated voice call on your registered mobile number.

NETSECURE 1-Touch is a small device that generates a unique NETSECURE Code (a single usage password) every time a button on it is pressed and held. This NETSECURE Code will have to be entered in addition to your login ID and password to login to Axis Bank Internet Banking.

Please note that you will be charged a one-time fee of Rs 1000 for the device, which is non-refundable.

Please follow the steps mentioned here under to resolve the issue

For Windows Operating System

• Step1
  Please clear your cookies and temporary internet files from your browser. If you are using IE 8 or 9, you can go to Tools>>then Select F12 Developer Tools>> Click on Cache >>Clear Browser Cache.
  If you are using Mozilla firefox , go to Tools >> Options >> Privacy >> Clear Individual Cookies >> Remove all.
• Step2
  Go to your Control Panel and locate Java, then double click to open. Go to Security and click on View Certificates. If you see any certificate in the name of Axis Bank Ltd. Remove the same.
• Step3
  Clear cookies from Java Control Panel. Go to START >> Settings >> Control Panel >>Locate JAVA. Right Click and Open >> Click on General >> Settings under Temporary Internet files. Click on Delete files and OK.

For MAC Operating System

• Step1
  Go to Macintosh HDD -> Application -> Utilities -> Java Preferences app -> Security Tab -> Select all Axis Bank signed Certificates -> select minus sign (-) Remove
• Step2
  After that go to Network Tab -> Delete Files -> Select 1) Applications & Applets & 2)Trace & log files - > OK

From your Browser

• Step3
  Open Safari Browser -> Reset Safari -> Empty Cache ->
• Step4
  Open Safari Browser -> Preferences -> Security -> locate if Enable Plug-ins , Enable Java & Enable JavaScripts is selected. If not, then select all the above three options and close the browser (in order to apply the settings).
• Step5
  Launch Safari Browser -> type https://www.axisbank.co.in -> Enter your customer id & Password - > Submit. It will give you a pop-up message" An Applet from axisbank.co.in is requesting to access your computer -> Allow

You need to follow the steps mentioned below

• Remove the existing JRE from your PC and re-install the same.
• Please visit http://www.java.com/
• Check whether Operating system and Browser of 32 BIT or 64 BIT: you will get information on 64 BIT installation from the above link  
• The above link is an official site of Oracle, which will provide you the list of Operating System and the related JRE, and, also provides you the option for downloading Java Online and OFF Line mode. Please select OFFLine mode and save the file on your desktop or anywhere on your hard disc from where you can retrieve and install the same later.
• Once you finish download, then check whether you are able to proceed further. Please ensure that you are keeping all the browsers and applications closed while installing the JRE in your system. 
• You can verify whether the JRE is correctly installed in your PC. 
• After installation, please visit http://www.java.com again and click on Do I Have Java? then Verify Java.

Kindly note that the netsecure code is valid only for 90 seconds. If you are getting an "Invalid Net Secure code" error, then you need to generate a new Netsecure code from the 1 touch device. If the error persists use “Resync” link for synchronization of 1 touch device.

No, you don't have to fill in any registration forms for this service. You need to have an active Axis Bank Internet Banking User ID and Password.

All you need to do is register the Biller to whom you wish to make a payment.

No, bill payment facility is free for you

You can access any of your linked accounts to make your payments. You need to specify the account number while setting up your payment instruction online. Also you should have access to the specified accounts through Internet Banking

To register a biller

• Go to the "Pay Bills" section under accounts tab after you log in to Internet Banking.
• Click on "Add New Biller" in the navigation section on the left
• Add the relevant details of the Biller and validate it through Netsecure to complete the registration.

You can pay your bills by two ways

• Auto Pay on the due date
• Manual Payment

Auto payment, includes two options

• No limits for Auto pay: It will automatically schedule the bills on the due date, and debit your account irrespective of the amount of the bill.
• Please pay this bill automatically if the amount is less than INR: It will automatically schedule the bills on the due date, and debit your account if the amount of the bill is less than the amount specified by you.

If you have multiple accounts with us, please select the account which should be debited in the case of the Auto pay option.

In case of Manual Payment, the bill payment should be done manually on presentment of the bills. Please schedule or make this payment one day prior to the due date displayed on the screen. For example, if your bill due date falls on 10-12-2014, the payment date will be shown as 09-12-2014. In this case the payment should be made or scheduled to be paid on or before 08-12-2014.

No, not all billers provide both the payment options. Some billers offer only the "Manual Pay" option while others offer only the "Auto Pay" option. Some billers offer both these options.

We update your billing details online as soon as we receive the same from the biller. Please note we are totally dependent on the utility company for receiving the billing details.

AutoPay is a bill payment feature for all 'View and Pay' billers where you can set instructions to auto-debit your account for payments against bills presented by the biller, on the due date.

Auto pay can be of two types

• You can setup a limitless auto-debit instruction, where bills for any amount will be scheduled for payment.
• If you wish to review the bills above a certain amount before making payments, then you may also setup a limited auto-debit instruction. Bills within the limit will automatically be scheduled for payment on the due-date. In case the bill amount is more than the specified limit then the bill will wait in your Axis Bank Internet Banking account for you to review and set payment instructions. 'AutoPay' payments will be carried out against your chosen account, subject to the availability of funds.

You can alter your AutoPay instructions at any point of time. If you wish to cancel or change a bill scheduled through AutoPay, you may do so for the next pending bill or for all the scheduled bills.

Pay Later allows you to set payment instructions for a future date. Please note that AutoPay instructions schedule the payment of your bill on the due date of the bill.

It takes about 2-3 days for your payments to reflect in the biller's account. We request you to make/schedule payments accordingly

Your scheduled payment is processed in the evening of the specified scheduled date. The payment is sent to the biller on the next working day.

It takes approximately 2-3 working days for the payments to be processed.

It is advisable that your scheduled date be at least 3 working days before the due date, since it takes billers a couple of days to update their records with the electronic payment received from Axis Bank.

Yes, you can cancel a scheduled payment from the pending payments option under the Bill Payment section of Axis Bank Internet Banking. Please note that scheduled payments cannot be cancelled on due date.

Billers offering the 'View Bill and Pay' payment option do not allow payment after due date. Billers offering the Direct Pay option accept part payments and payments after due-date.

You are given a reference number for successful payments. Your account statement includes the details of your transaction. You can also check the payment history under the Pay Bills tab.

You can delete a registered biller by following the steps given below

• Login to your account and select Pay Bills option under accounts tab
• Click the link "Registered Billers" and select the category to which the biller belongs (Direct Pay or View & Pay)
• Select the biller to be deleted and in the page that opens, select the checkbox "Delete this Biller from my personal list"

Select the biller and click on details. You can delete the biller by clicking on the delete button
For Billers who are in presentment mode you will not be able to delete the biller if your bills are in "Pending", "Waiting for acceptance" or "Rejected" Status.

The Bill Pay service provides archiving facility for the bills paid by you during the last twelve months through this service. Axis Bank's Bill Pay service in addition to providing archiving facility also provides an option to generate customized reports for certain payments made by you.

Once the payment is made to the Biller, you will receive an e-mail confirmation from the Bank regarding the transaction which could serve as your receipt. As the payment is being made by directly debiting your account, the transactions are also reflected in your Bank statement.

In case you wish to make your payments through cheque or by any other mode to the Biller, the bills are archived so that you can retrieve them at a later stage. You will however continue to receive the e-mail message that a particular bill is overdue and that the payment is to be made. You have the option to delete the bill from the Bill Pay system. In this case, the record of the bill and its payment shall not be stored in the system.

There are multiple ways in which you can get to know about the bill payment

• If your service provider informs their customers about the bill's due dates and payments through SMS, you will receive SMS alerts
• If you are registered for Mobile Banking with Axis Bank, you will get SMS alert for every debit /credit transaction hitting your account
• You can view your account through internet banking
• The debits will also reflect in your account statement

The steps to use Direct Debit are

• Visit any of the merchant websites.
• Select the product or service that you would like to pay for.
• From the payment options offered by the merchant website, select Net Banking or Internet Banking as your payment option and choose Axis Bank Internet Banking.
• On selection, you will be directed to the Axis Bank Internet Banking. You need to authenticate and confirm your payment.
• Select the account through which you wish to make the payment and confirm the transaction.
• After the purchase amount is debited from your account, you will be redirected to the merchant website to complete the purchase.

Yes, your Direct Debit transactions are subject to the daily default limit set for your account in Axis Bank Internet Banking.

Only those accounts which have been enabled for transactions on Axis Bank Internet Banking would be allowed on Direct Debit. Please visit your nearest branch for resolution.